FAQ

Q: Do you have stock for the goods?
A: We have plenty stock for many items in the warehouse.

Q.What is your business scope

A. Complete Engine

B. Cylinder Head

C. Cylinder Block

D. Crankshaft & Camshaft

E. Liner Kit

F. Connecting Rod & Bearing

G. Water & Oil Pump

H. Turbocharger

I. Hydraulic Pump & Parts

J. Slewing bearing

K. Undercarriage

L. Hydraulic cylinder assy & adjust cylinder assy with spring.

M. Travel & Swing Gear Parts

N. L. Rubber & Other Parts

Q. Which countries have you exported?

ASIA: Iraq, UAE, Turkey, Thailand, Malaysia, Indonesia, Vietnam, Bangladesh, Kuwait, Lebanon

EUROPE: Russia, Kazakhstan, Greece, Norway, Ireland

OCEANIA: Australia, Fiji, Kiribati, New Caledonia

AMERICAS: Canada, Jamaica, Brazil, Peru, Chile,

AFRICA: Angola, South Africa, Kenya, Tanzania, Zambia, Sudan, South Sudan, Egypt, Algeri, Nigeria

Q: How can I get a quotation?
A: A complete quotation based on the details as follows in your inquiry:
1. Part No. 2.Engine model 3.Machinery model 4. Description and size

Q: 4. When can you deliver after sending deposit?
It depends on your order quantity, if we have stock then need about 3~10 working days get it ready, if no stock we will start to produce when the deposite received. Usually it takes 15-60 days for different items.

Q: How do you pack the goods?
We have 20 years experience on export, finished products will be carefully handled by three steps:
1: Wrapped with packing paper or plastic bag;
2: HKT / FUP box or neutral box;
3: Put in an appropriate carton box or wooden boxes and be fixed firmly.

Q: How can I know the status of my order?
We will keep you udpate the process of the preparation, to ensure all issues are resolved prior to the delivery.products pictures can be provided if required. We shall send out the goods immediately after confirmation and you will get the tracking information right away

Q: How to guarantee your service?

A. Strict inspection during production

B. Strictly check the products before shipment to ensure our packaging in good condition

C. Track and receive feedback from customer regularly

Q: What will you do for quality complaint ?

A. We will respond to customer within 24 hours.

B. Our QC will retest the same stock item, if confirmed it is quality problem, we will make corresponding compensation