1. Q: Are you a factory or trading company?
A: We are a factory with 15 years of expertise in manufacturing warehouse racks and display stands.

2. Q: Where is your factory located?
A: We are based in Nanjing.

3. Q: What is your delivery time?
A: Typically within 20 days, subject to order quantity and design complexity.

4. Q: What trade terms do you offer?
A: We generally use EXW or FOB, but other terms are negotiable.

5. Q: Can you produce based on customer designs?
A: Yes, we specialize in custom shelving solutions and have extensive experience in this area.

6. Q: Do you work with materials other than metal?
A: While our products are mainly metal, we also incorporate wood, titanium alloy, acrylic, and glass for specific components.

7. Q: What is the difference between a main rack and an add-on rack?
A: A main rack includes two uprights and serves as the starting unit, while an add-on rack has one upright and extends the system. For example, a 10-bay setup would consist of 1 main rack and 9 add-on racks.

8. Q: What is your standard packing method?
A: Shelves are typically flat-packed with bubble wrap or film and shipped in export cartons. Wooden cases are available upon request.