1. Q: Are you a factory or a trading company?
A: We are a manufacturer with 15 years of expertise in warehouse racks and display stands.

2. Q: Where is your factory located?
A: Our factory is based in Nanjing.

3. Q: What is your delivery time?
A: Typically within 20 days, depending on order quantity and design complexity.

4. Q: What are your trade terms?
A: We typically work on EXW or FOB terms, but others are negotiable.

5. Q: Do you accept custom designs?
A: Yes, we have extensive experience in producing shelves to customer specifications.

6. Q: What materials do you work with?
A: While our primary material is metal, we also work with wood, titanium alloy, acrylic, and glass for specific components.

7. Q: What is the difference between a main rack and an add-on rack?
A: A main rack has two uprights and serves as the starting unit. An add-on rack has one upright and is used to extend the system. For example, a 10-bay run against a wall would consist of 1 main rack + 9 add-on racks.

8. Q: How are the products packed?
A: Standard packing is flat-packed in export cartons with protective film. Wooden cases or other methods can be arranged upon request.