1. Q: Are you a factory or a trading company?
A: We are a factory with 15 years of expertise in manufacturing warehouse racking systems and display stands.

2. Q: Where is your factory located?
A: Our manufacturing facility is located in Nanjing.

3. Q: What is your delivery time?
A: Standard delivery is within 20 working days, though this may vary depending on order volume and product complexity.

4. Q: What are your accepted trade terms?
A: We commonly work on EXW or FOB terms, but other arrangements are negotiable.

5. Q: Can you produce according to our designs?
A: Yes, we support full customization and are experienced in producing racks based on customer designs and specifications.

6. Q: What materials do you use for your shelves?
A: While metal is the primary material, we also incorporate wood, titanium alloy, acrylic, and glass for specific components or custom display units.

7. Q: What is the difference between a main rack and an add-on rack?
A: The main rack is a complete starter unit with two upright frames. An add-on rack is an extension that attaches to the main rack and requires only one upright. For example, a 10-bay setup along a wall would include 1 main rack and 9 add-on racks.

8. Q: How do you pack your products?
A: We typically flat-pack components, wrap them in bubble film or plastic, and secure them in export-grade cartons. Wooden crates are also available upon request for enhanced protection.