1. Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer with 15+ years of experience specializing in warehouse storage racks and display stands.

2. Q: Where is your factory located?
A: Our facility is located in Nanjing, China.

3. Q: What is your typical delivery lead time?
A: Our standard lead time is within 20 working days, subject to order quantity and design complexity.

4. Q: Which trade terms do you usually offer?
A: EXW and FOB are standard, but other terms are negotiable.

5. Q: Do you accept custom designs from clients?
A: Yes, we specialize in full customization according to client designs and specifications.

6. Q: Can you use materials other than metal for your shelves?
A: Yes. While metal is standard, we also work with wood, titanium alloy, acrylic, and glass for specific components.

7. Q: What is the difference between a main rack and an add-on rack?
A: A main rack has two uprights, while an add-on rack has one and connects to it. For example, a 10-bay system requires 1 main rack and 9 add-on racks.

8. Q: What is your standard packaging method?
A: Products are flat-packed with protective air bubble film in export cartons. Wooden crates are available upon request.