1. Q: Are you a factory or trading company?
A: We are the factory. For over 15 years, we have specialized in manufacturing warehouse storage racks and various display stands.

2. Q: Where is your factory located?
A: It is located in Nanjing.

3. Q: What is your delivery time?
A: Our standard lead time is within 20 days, though this may vary with order quantity and specific design requirements.

4. Q: What is the trade term?
A: We typically operate on EXW or FOB terms. Others are open for negotiation.

5. Q: Could you produce according to customers’ design?
A: Certainly. We have extensive experience in producing custom shelving solutions.

6. Q: Do you produce shelves with different kinds of materials?
A: Yes. While our products are predominantly metal, we also incorporate materials like wood, titanium alloy, acrylic, and glass for specific components or displays.

7. Q: What are main rack and add-on rack?
A: The key difference is the upright frame. A main rack includes two uprights, serving as the starter unit. An add-on rack has one upright and connects to the main rack to extend the system. For instance, a 10-bay run against a wall would comprise 1 main rack and 9 add-on racks.

8. Q: What is the manner of packing?
A: Shelves are typically flat-packed and secured with air bubble film or stretch wrap inside standard export cartons. Alternative packing such as wooden cases can be arranged as per client requirements.