1. Q: Are you a factory or a trading company?
A: We are a professional manufacturer with over 15 years of experience in producing warehouse storage racks and display fixtures.

2. Q: Where is your factory located?
A: Our production base is located in Nanjing, China.

3. Q: What is your typical lead time?
A: Our standard lead time is within 20 working days. The exact duration depends on the order quantity and specific project requirements.

4. Q: What trade terms do you offer?
A: We commonly offer EXW and FOB terms. Other terms such as CIF or CFR are also negotiable based on customer needs.

5. Q: Do you accept custom designs?
A: Yes, we specialize in providing customized shelving solutions according to customers' specifications or drawings.

6. Q: Can you use materials other than metal?
A: While metal is our core material, we can also incorporate wood, acrylic, glass, titanium alloy, and other materials as required by the design.

7. Q: What is the difference between a main rack and an add-on rack?
A: A main rack is a complete free-standing unit with two upright frames. An add-on rack has only one upright and is used to extend an existing system. For example, a 10-bay structure requires 1 main rack and 9 add-on racks.

8. Q: How do you pack products for shipment?
A: We typically use flat-pack packaging. Products are wrapped with protective film or bubble wrap and then packed into sturdy export cartons. Wooden crates are also available as an optional service for added protection.