Q1:How long is the warranty period?
We provide 18 months warranty for all spare parts(exclude fragile parts).

Q2:How do you control the quality?
1) All ORL machines are in strict accordance with the ISO quality and CE system requirements.
2) Each procedure is crafted by professional Skilled labour, followed by particular QC
3) All information of our products can be checked in efficient management system.

Q3:What certifications do you have?
All our products are CE and ISO9001 certified. Numerous design and innovation patent for all our current models and spare parts.

Q4:What kind of service do you provide?
Before sales:
Provide productinformations, market research forecasting, product customization,product processing,consultation and other services for your convenience.

After sales:
1. Technical training on according to customer requirements;
2. We promise replacement under warranty;
3. We promise to supply the maintenance spare parts;
4. Regular call back or visit customers;
5. On time response to mail and phone calls of your complaints or consultation.

Q5:Are you a factory or trading company, where are you located?
We are a factory, just 130km(2 hours by car) away from Shanghai Airport.We offer pickup service at Shanghai for your visit.