High Quality Bank/Clinic/Hospital/Telecom Customer flow Token Number Queue Management System

1. Complete Queue Management System

Shangxu Queue Management System Features 

• Kiosk works as a System Server and all the application installed inside it
• Less single point of failures
• In RF communication option, system works with minimum number of wires and network equipment's
• Ethernet Network available for access the report remotely from the admin PC
• Another Option is available using physical network (Ethernet cabling required)
• Sleek Kiosk Design built-in 17" Portrait high quality touch screen
• Inbuilt the 80mm Epson Thermal printer 
• Audio amplifier Built inside the Kiosk Machine can deliver the voice to the built-in speakers, or can be connected to external speaker (i.e. wall mount speakers,ceiling speakers … etc.)
• Wireless Communication to communicate the CDU's, SDU's and the calling pads
• Windows Based Operating System
• Media player to be connected to LCD to Display the centralized Queue number information from all counters and can play the video  
• Calling Keypad can be soft keypad to be installed on the user PC or hard keypad (Wired and Wireless)

System Components 

a. Touch Screen Ticket Kiosk

Multimedia Display:

• True multi-lingual pages
• Handles over up to 15 categories

Specifications:

• 17' IR Touch Screen LCD Display 
• Multi-Lingual ticket printing
• 80mm Thermal Printer, with Auto cutter
• Computer control system
• LAN / Network cable (for media player to Monitor display)
• Support 1-14 services (categories)
• Wire or Wireless solution availbale 
• All in one kiosk, controllers etc.
• Multi – Language 
• Size: 38(L)*45(W)*128 (D)cm
• Amplifier Built-in speakers (Kiosk) for announcement

b.Terminal Call Pad 

Install on cashier’s desk 
LCD can display the queue number and number of waiting person.
RECALL (RAPPEL) key: recall the recent queue number
PAUSE key: service pause, pause will be displayed
SET key: to set the call pad
VALIDER key: conform the input
TRANSFER key: Transfer the queue number to another counter or service.
 

c.Counter LED Display  

F3.75 or F5.0 to display the counter queue number

8 Digits RED Color LED Counter Display

4 digits display ticket number & 2 digits display for counter number,with Arrow for direction to the counter number

The display format can be customized

110V-240 V Power Supply

Wired or Wireless available

High brightness, can be seem as far as 80m
 

d.Main LED Display  

F3.75 or F5.0 to display the centralized queue number

4 Lines * 8 Digits RED Color LED Counter Display

4 digits display ticket number & 2 digits display for counter number,with Arrow for direction to the counter number

The display format can be customized

High brightness, can be seem as far as 80m

e.Multimedia Information Player box 

* Compluter base inline
* Windows OS
* Control the LCD plasma
*Inbuilt Multimedia and Queue Number Software,can split the screen to many zones,one side can play the advertising video,another side can play the queue information,at the bottom side can display the running text. by using the player box, make the queue number showing on the LCD screen

2. Shangxu QMS Software 

Q –Reporting include:

• Statistic Multimedia Display:
• Queue Statistic
• Evaluation Statistic
• Overtime Statistics

Data Analysis 

• Queuing Traffic Analysis
• Evaluation Satisfaction
• Average Processing Time Analysis
• Average Waiting Time Analysis
• Timeout Traffic

Detail Query Data 

• Detail Queue
• Detail Evaluation

Queue Management Software