Hospital/Clinic Queuing Management System With Virtual Calling Terminal and LCD Counter Display

Queue Management System 

Customers are the most key component for any organization. Specially, for the service oriented organtatlon likes Bank, Hospital and Government One Stop Service Centre. Customers visit their branch/service centers for different reasons. Managing the customer flow process by branch mandgement/one-stop service centers is critical to keep the service quality. Effective customer flow depends on the customers, who should have clear options and convenient,timely access to services that lead to positive results and high customer satisfaction.

Our system is an effective & systematic queue management system designed to ensure disciplined & guided customer experience It provides options to the organization for promoting Information among the waiting customers.The system enables the center manager with statistics on waiting customers and with advanced administrator module and online reports, Shangxu provide an opportunity to Improve branch operation/services to the next level.

Benefits

For the Customers/Visitors

• Guiding in selection of the exact services and forwarding to the right service desks

• Service appointment

• Giving a comfort that the process is systematic

• Allowing free waiting time before service call announcement

For the oganization

• Management can utilize their resources

• Service staff will know the reason of the visit prioc arrival of customer

• Categorization of the services / customers and manage it accordingly

• Optimum resource allocation through statistical analysis

• Improvement of the service quality ofthe staff through better use of skils

• Dissemination of information during the waiting time

• Central MIS for online monitoring ot the centers will make a common standard in all centers

Why Shangxu Queue  

Shangxu Queue  System has flexibility  in implementation which allows the organization to roll out the project quickly. It has the advantages on the followrng issues:

• It can be integrated with open standard hardware platform. Organizations can use their preferred hardware instead of proprietary hardware from the vendors.
• The server based system enables the system administrator for configuring and managing the operation of the system.
• The system allows the system administrator to customize the menu according to their business plan. The menu flexibility provides data on the final service lines for analyzing.
• The branch administration console allows the branch manager to adjust the configuration based on customer movement in that particular branch.
• The system is scalable. It on be used as standalone or centrally. The customer interface language or the promotional text can be set branch wise.Organization operating in the diversified geographical area can leverage their customer internee with this muhi-language feature.

Key interfaces

Token dispenser 

Customer will choose the desired service through this token dispenser. The service options would be shown in muiti-tenguage. Once the customer chose the service, based upon the current status of queue and their service nature, a token will be printed Indicating token no., counter no., and any pcomotional text. Our system support both touch based and button based token dispenser.

Technical Specification for Queue System Ticket Token Machine

•17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language • Customizable

Industry usage

Our Queue System can be used for the following industry:

• Bank

• Tetecom

• Hospital

• Service centers managed by both Government and private organizations.

Multimedia Queue Number Information TV Display 

This device is considered for digital signage and notification platform to the waiting customers. Apart from the options to display the token numbers with respective serving counters；the options are there to run different promotional materials as marketing tool.