lcd queue ticket dispenser electronic web based queue management system for bank hospital and restaurant

Description Of Queue Management System Solution 

Shangxu’s Queue System is a fully scalable queue management solution that helps banks to reduce queue lengths and customer waiting times. Our solution is user-friendly, can be easily implemented and customized as per the needs of the banks.

It helps banks to manage both single-line as well as multi-line queues and cater to a wide array of banking service requests from customers easily and efficiently.

Our queue system can be integrated with your existing IT assets and has a monitoring module that helps you to have a 360 degree understanding of the audience visiting the bank. Digital signage is also integrated into the queue management system which supports the display of advertising video and centralized queue number.

Benefits Of Our Queue Management System 

• Reduces queue length, as well as perceived and actual customer wait times thus improving customer satisfaction
• Organizes your lines and enforces business rules – appointments, priorities and so forth which help to improve business productivity
• Entertains waiting customers with integrated digital signage
• Enables performance and service level analysis, thus helping management streamline customer service and reduce operational costs
• Allows for cross-selling opportunities through video and scroll ads
• Enables customer profile based prioritization which helps to create positive customer experiences

Our Queue System helps banks to manage customer flow right from the point of their entry to the point of their exit and comprises of the following components:

Queue Management System Ticket Dispenser 

Our queue management system Ticket Dispenser allows customers touch the corresponding service category to get a token ticket with queue number and etc information.Multiple language can be supported,Arabic/French/Russia/Bengali/Thai and etc,even local language can be supported.

Central Monitoring System

A central monitoring system helps to present the next set of tokens to be serviced on a display screen along with the counter number of teller and can be customized to include digital signage.

Teller Call Terminal

The teller Call Terminal provides counter staff to call the ticket number.It have Hardware call pad and software call pad two option for select.

LED Counter Display

The LED counter display which put above the counter used for display the calling number,generally one counter equiped one unit LED cpunter Display 

Waiting Room Main Display

The Main Display which put in the waiting area for showing customer centralized queue number from all counters.It have LED and LCD two option

Customer Feedback System

A feedback form is made available to the customer after their service request is processed to record their valuable feedback. It is then sent to the central administrative module for analyzing the customer response.

​Queue Management System Software