1.Overview

6.FAQ

Q1.Can you provide customization service?
A. Yes, TOBO initially manufactures standard bolts, nuts, screws, but in the past 11 years,TOBO has already developed successfully 580
customized parts in different sizes .

Q2.What types of customized parts do you provide?
A. TOBO provides cold heading parts, hot forging parts, stamping parts, machining parts, sheet metal parts, cold working parts,
Zn-Al Die casting parts ,powder metallurgy parts ,and other customized parts.
TOBO is capable of providing customized parts not only with single-process ,but also with a variety combined crafts.

Q3.Does every customized part need mould fee?
A. Not all customized parts cost mould fee. For example, a turning part does not need a mould yet requires the appropriate tools
and fixtures. JM spends labor costs in making samples , therefore charges certain sample fees.It will be returned after placing an
order.

Q4.If I have paid the mould fee yet receive the nonconforming samples,what will you do?
A.For the first development of non-standard parts, we refund the mould fee in case of 2 times of nonconforming samples delivered.
If you give us more chances to make the moulds, we will continue to study until success.

Q5. What is your MOQ for processing? Any mould fee? Is the mould fee refunded?
A. MOQ for non-standard fasteners: 1-2 tons acc. to the different parts,charge mould fee, which will be refunded when reaching a
certain quantity, more fully described in our quotation.
B. MOQ for stamping parts : Depending on the degree of difficulty and dimensions of the parts. We will charge mould fee and refund
it when reaching a certain quantity, more fully described in our quotation.
C. MOQ for turning parts is 100 pieces, charging no mould fee. But if you need samples confirming, charging the sample fee, and
refund it when make the order.

Q6. What is your delivery time?
A: 15-30 days for samples, 25-50 days for mass production.

Q7. Do you accept the use of our logo?
A. If you have a large quantity, we absolutely accept OEM.