FAQ

Q1: What is the life time of vending machines?

A: Minimum 10 years, and you can expect more than 20 years.

Q2: What is the brand and life time of the compressor used in refregerated vending machine?

A: We use Embraco , imported from Brazil .

Q3: What is the life time of cash payment system (coin changer & bill acceptor)?

A: We adopt ITL bill acceptors by default, which are made in UK and with the service life up to 5 years by average. For coin changer, we use NRI ,made in Germany .

Q4: What's your guarantee term?

A: We provide 12-month guarantee on our products, however it's limited to free parts supply, as we can't provide on-site service out of China mainland.

Q5: Can I get parts supply from you ?

A: Firstly, when you buy machines in full container from us , some free spare parts will come together with the machines. Secondly, you can always get parts from us with very reasonable prices, and normally the shipment will be effected by courier service within 3 days after receiving your payment , but it will takes longer time if the spare parts you wanted are not in stock.

Q6: What if the machine break down ?

A: We have after-sale support, you can contact for help.