FAQ

Q1. What is your sample policy?

A1. We can supply the sample within 7 days, but customer need to pay the sample cost and the courier cost.Of course, if you are an agent, you can contact our customer service to obtain more sample discounts

Q2 .Can I put my brand logo on charger?

A2.Yes, we support OEM and ODM production. We can put your trademark on the ev charger box.

Q3. Does your products have quality certification? How long is the warranty time?

A3.We have a very strict quality controlling system which promises the goods we produced are always of the best quality. Our EV charging products passes with CE&TUV certifications. All products FREE warranty within 13 month.

Q4. How can we guarantee quality?

A4. We always conduct a pre-production sample before mass production and 100% Inspection before shipment;

Q5.What power/kw to buy?

A5. First, you need to check the obc specifications of the electric car to match the charging station. Then check the power supply of the installation facility to see if you can instal it. However, although EV charging station are three phase andsingle phase compatible so even you buy a three phase charger, with only single phase power supply, it can be installed too.

Q6. How about your Lead time?

A6. Generally, it will takes 3 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q7. What about the delivery?

A7. We can delivery by express,by Air Cargo and by sea

Q8. Does the EV Charger need any APPs or internet?

A8. Some models are set be to standalone type which use RFID card to start or plug and play mode . Some models are Wi-Fi connected and can work with App and any OCPP 1.6j application. Details please feel free to ask.

Q9. What is an OCPP application?

A9. The Open Charge Point Protocol (OCPP) is an open-source communication protocol for networked electric vehicle chargers. The Smart charger is able to work with any charger management software that uses these protocols to direct Smart Charging.