Technical Support and Service for Our Machines

We provide comprehensive technical support and service for our machines. Our team of experienced engineers and technicians can help you achieve optimal usage of the machine and maximize its performance.

• We provide professional installation and commissioning services.
• We provide remote and on-site technical support.
• We provide troubleshooting services and respond to customer inquiries.
• We provide preventive maintenance services to keep the machine running smoothly.
• We provide spare parts supply and repair services.
• We provide training and technical guidance.

If you have any questions or need technical support for our machines, please don't hesitate to contact us. We are here to help you.

FAQ:

Q 1: How can customers be assured that XIAMEN FUMING will deliver qualified roll forming machines?

A 1: Customers can send their technician or entrust a third party to XIAMEN FUMING’s factory to do machine inspection before delivery.

XIAMEN FUMING can send their engineers to the buyer’s factory for machine installation and commissioning.

Our roll forming machine is guaranteed for one year in correct operation and maintenance.

Q 2: How does the customer install the machine when it arrives?

A 2: Our engineers will go to your factory for machine installation and commissioning once you get your machine ready(including electricity, testing material, hydraulic oil, auxiliary staff, transport and lifting device, etc.), they will instruct your technician how to operate the machine. Online supports including video call will be provided if our engineers cannot visit your place because of pandemic.

Q 3: Does XIAMEN FUMING provide customized roll forming machines?

A 3: Yes, we design and make roll forming machines according to the latest market trend and the specific requirements suggested by customers.