AHONY offer a series of after sale service for 12w 20w 30w 40w 50w folding solar panel system home lighting system power solar kit for camping:
Install and debug products for customers;
According to the requirements of consumers, carry out technical guidance on the use and other aspects;
Process:
1. Report problem of exact solar products to the salesman you contact or sales manager.
2. After-service Respond, We will check order information (sequence number, model), record problem, instruct client to inspect the problem by video. Confirm the necessary info if repairing or replacing is needed.
3. Follow up, We will follow up clients whether the problem is solved or whether any further service need.
4. Our sales person,engineer will follow up with customers need,regular feedback on products,to make sure customers are always satisfy with products and service.