Q1: Can you give me a sample order for a portable power station?
A: Yes, we welcome samples to test and check the quality. Mixed samples are acceptable.

Q2. What about the lead time?
A: 3-5 days for Sample preparing ,8-10 working days for mass production.

Q3: Do you have a minimum order quantity for portable power stations?
A: Low MOQ, 1pc for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?
A: Ship by DHL, UPS, FedEx or TNT. It takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to process an order for a portable power station?
A: First let us know your request or application.
Secondly, we offer according to your requirements or our suggestions.
Third: the customer confirms the sample and pays the deposit to formally order

Q6. Can my logo be printed on a portable power station?
A: Yes. Please inform us formally before our production.

Q7: Do you offer a warranty on portable power stations?
A: Yes, we offer 2 years warranty to our products.

Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.  
Secondly, during the guarantee period, we will send new products with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation