Q1: Can you give me a sample order for a portable power station?
A: Absolutely! We gladly welcome sample orders for testing and quality verification. Feel free to mix samples as needed.

Q2. What about the lead time?
A: The lead time for samples is typically 3-5 days, while mass production takes approximately 8-10 working days.

Q3: Do you have a minimum order quantity for portable power stations?
A: No strict MOQ! You can start with just 1 piece for sample checking.

Q4. How do you ship the goods and how long does it take to arrive?
A: We ship via DHL, UPS, FedEx, or TNT, with an estimated arrival time of 3-5 days.Airline and sea shipping options are also available as per your preference.

Q5. How to process an order for a portable power station?
A: To place an order, begin by informing us of your requirements or intended application.
Secondly, we will provide a quote based on your needs or our expert recommendations.
Thirdly, once you confirm the sample, a deposit will secure your formal order.

Q6. Can my logo be printed on a portable power station?
A: Certainly! Please notify us officially before we commence production.

Q7: Do you offer a warranty on portable power stations?
A: Yes, we provide a comprehensive 1-year warranty on all our products.

Q8: How to deal with the faulty?
A: First, our strict quality control ensures a defective rate of less than 0.2%.
Secondly, within the warranty period, we will replace small-quantity faulty items with your new orders. For larger batches, we will either repair and resend them or discuss other solutions like recalls based on the situation.