Q1: What products do you offer for sale? A1: We are a manufacturer and trading company that provides high-quality products at competitive prices. Our focus is on providing comprehensive solutions for acrylic swimming pools. Q2: What specific items are produced at your factory? A2: Our factory produces acrylic thick panels, prefab acrylic pools, endless pool machines, salt chlorine machines, pool covers, and swimming pool intelligent control systems. Q3: How are your products packaged? A3: We use a combination of film, EPE, foam, and wooden cases to ensure the safe and secure transportation of our swimming pools and bathtubs. Q4: What are your payment terms? A4: Our payment terms are 30% deposit via T/T, with the remaining 70% to be paid before delivery. We provide photos of the products and packaging to our customers before they pay the balance. Q5: What is your delivery time? A5: Our delivery time typically ranges from 7 to 30 days after receiving the deposit, depending on the quantity and items ordered. Q6: What is your sample policy? A6: We can provide samples if they are in stock, but the customer is responsible for covering the sample and courier costs. Q7: Do you test all your products before delivery? A7: Yes, we conduct a 100% test of all products before delivery to ensure their quality. Q8: How are your products installed? A8: Our customers can install our products themselves, but we also offer a free 24-hour online service for installation support. We have a professional team of acrylic installation experts who have worked on more than 1,000 aquariums and other projects, ensuring that our customers receive the best installation experience possible. We also provide five layers of waterproofing for our rooftop swimming pools to prevent water leakage, which has resulted in zero quality accidents so far.
