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FAQ:

1. What sets us apart?

With over a decade of specialization in copier and printer parts, we've honed our expertise to seamlessly integrate all available resources, ensuring we deliver the most tailored solutions for your long-term business needs.

2. Can I trust the quality of your products?

Absolutely. We stand behind our products with a 100% replacement guarantee for any quality issues you may encounter.

3. How do you handle shipping?

We offer three flexible options:

Express: Swift door-to-door service via trusted carriers like DHL, FedEx, UPS, or TNT, ideal for smaller parcels.

Air Cargo: Cost-effective transportation for shipments over 45kg, with delivery from airport to airport. You'll handle customs clearance at your end.

Sea Cargo: A budget-friendly choice for non-urgent orders, taking approximately a month for delivery and providing significant savings on shipping costs.

4. What about shipping costs?

The shipping cost varies based on quantity. Let us know your planned order volume, and we'll happily find the most economical and efficient shipping method for you.

5. Are taxes included in the prices?

Our prices are quoted as ex-works, meaning they exclude any taxes or duties applicable in your country, as well as delivery charges.

6. What payment methods do you accept?

We primarily accept T/T payments. Additionally, for smaller transactions, we accommodate payments via Western Union. If you prefer the convenience of PayPal, we offer this option with a nominal 7% surcharge.