1. Q: Are you a factory or trading company? A: We are a factory. 2. Q: Where is your factory located? How can i visit there? A: Our factory is located in Guangzhou City,Guangdong Province, China. About 30 minutes away from Guangzhou Baiyun Airport. All our clients, from home or abroad, are warmly welcome to visit us! 3. Q: What's your certificates? A: EMC,SGS,ROHS, and CE certificates passed. 4. Q: Can you help me to print our logo or company name on the products on package? A: Of course. Your logo can be printed on the products or package. OEM&ODM permits. 5. Q: What's the shipping way, shipping time? A: There ways of shipping, you can choose which is suitable for you. (1). By Sea, 30 days, apply for bulk quality; (2). By Air, 5-7 days, apply for bulk quanlity; (3). By Express, 3-5 days, apply for small quanlity and urgent order. 6. Q: What's the payment terms? A:T/T, Alibaba,Western Union or Paypal. 7. Q: How can i order? A: Please send us your purchase list by e-mail, skype, fax, or making a call and you can also ask us to send you PI for your approval. We need to know tthe following information for your order. 8. Q: If the products broken during the warranty, what shuold i do? A: If there is a problem with the products, you describe it and send pictures or video to us to analyse, then we will guide you how to fix it and provide spare parts on free if needed.