1. Delivery time: 
7-15 days delivery time for standard machines 15-30 days for machines that have been customised to client specifications. 
2. Payment terms: 
30% deposit payable upon acceptance of quotation 70% balance of invoice due before shipping.T/T, west union are approved methods of payment. 
3. Shipping: 
Good can be shipped by either of the methods below: FOB or CIF, shipped by our ship partner. for EX.W, shipped by you or your agents. 
4. Machine Operational Instructions: 
The following options are available to customers: an instructional video demonstrating how to use the machine .a complimentary free training session hosted at our factory, pending availability. an operating manual ( english) is provided with the machine. 
5. Guarantee & After-Sales Service: 
The machine comes with a 12 month guarantee. a 24 hour, free technical support service is available via email, fax, MSN, skype, phone, tradeMessenger. 
6. Product Warranty: 
Replacement parts will be supplied at no cost for the period of the warranty. replacement parts are at the customers expense after this expiry of the warranty period. however, we guarantee customer support within 48 hours of being notified of an issue, to support product maintenance. 
7. Minimum Order Quantity (MOQ): 
We accept single (1) machine orders.