FAQ

Q1. What are your payment methods?

A: SINOCMP accept payment methods of Bank transfer, Western Union, Money Gram, Credit Card, Paypal

Q2. How are you going to ship my order?

A: SINOCMP will arrange the shipment by DHL, FedEx, UPS, TNT, and EMS usually.

Q3. How long will you deliver my order to me?

A: The normal delivery time to the US is 3-5 days, while 3-7 days will be needed for other countries. EMS will take more days for delivery.

Q4. How can I trace my order?

A: Once your order is shipped, CMP will email you the shipping information, including a tracking number.

Q5. If I am not satisfied with your products, can I return goods?

A: SINOCMP will offer an exchange or refund service for the defect of our products during the warranty time. Please contact us before you return the defective products. The buyers will pay for the cost of return shipments, and we will responsible for sending the replaced or repaired items back to buyers.

Q6. Do I need to pay customs duties?

A: The price doesn’t include importing fees such as customs duties. So you have to pay these fees according to the regulation of your country, and CMP will try our best to assist you with your requirements. If you have special requirements for declared values, please inform us before you replace an order.