1. How to choose the led display most suitable for my project? And what is the best price you can offer?

First of all, you’d better to know the application of the screen ( Indoor or Outdoor); the size of the screen would be ( Length & Height); what will the screen will be used for ( advertising, on live event, need to be installed somewhere permanently or for rental use). We will check out the best price and screen upon your conditions

2. What is your lead time?

Under the normal condition, sample order for 3-7 working days, regarding mass order, if we have available raw material,the lead time will around 15 working days, otherwise, would be 20-30 working days

3. What is your payment method?

Our usually practice for payment is by T/T for the mass order and also we do the trade assurance ( Provided by Alibaba and Gteak to make sure your payment, shipment, goods’ quality security and ensurance)

4. What is your shipping and packing way?

Our standard packing for modules are carton box and for the led cabinet, we do wood box or flight case as per customers’ requests. For the mass order ( fit for a container), we do shipment by Sea and for others usually by express or airlin

5. Can i place a sample order before i decide to do the mass production?

Yes, we acceptable sample orders, please let us know your detail request then we will send you the sample asap for confirmatio

6. Can i have a free sample?

We offer free sample for some models, please advise what you need to see if we have available free samples here to be sent

Pre-sale service:

1. Reply enquiries in 24 hours.

2. Market research and forecast for customer.

3. Provide unique and professional solutions based on customer's requirement.

4. Data sheet and samples offer.

5. Other services, such as special packing design, factory visiting and so on.

In-sale service:

1. Tracking report in producing.

2. Quality test report for every order.

3. Photos and videos as per customer's requirement.

4. Free spare parts.

After-sale service:

1. Lifetime free maintenance and upgrade.

2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.

3. Customer satisfaction tracking report.

4. Free technician training.

5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.

6. Special service for big project, such as stadium, exhibitions, squares and so on.