1 Q: Are you a factory or trading company?
A: We are a manufacturer. With over 15 years of experience, our factory specializes in producing warehouse racking systems and various types of display stands.

2 Q: Where is your factory located?
A: Our manufacturing facility is based in Nanjing, China.

3 Q: What is your delivery time?
A: Typically, orders are delivered within 20 days. The exact timeline may vary depending on order volume and specific design requirements.

4 Q: What is the trade term?
A: We commonly offer EXW or FOB terms, but other trade terms are also negotiable based on customer needs.

5 Q: Could you produce according to customers’ design?
A: Yes, we support custom manufacturing and have extensive experience in producing shelving solutions tailored to clients' specifications.

6 Q: Do you produce shelves with different kinds of materials?
A: Our products are primarily constructed from metal. We also integrate materials such as wood, titanium alloy, acrylic, and glass for certain accessory shelves or display units.

7 Q: What are main rack and add-on rack?
A: The key difference lies in the upright frame structure. A main rack includes two uprights and serves as the starting unit, while an add-on rack uses only one upright and connects to extend the system. For instance, a 10-bay run against a wall would consist of 1 main rack plus 9 add-on racks.

8 Q: What is the manner of packing?
A: Our standard packaging involves flat-packing the shelving units with air bubble wrap or film, then placing them in export-grade cartons. We can also accommodate special packaging requests, such as wooden crates, as needed.