1. Q: Are you a factory or a trading company?
A: We are a manufacturer specializing in warehouse racks and display stands for over 15 years.

2. Q: Where is your factory located?
A: Our factory is based in Nanjing.

3. Q: What is your delivery time?
A: Typically within 20 working days, depending on order quantity and design complexity.

4. Q: What trade terms do you offer?
A: We commonly use EXW or FOB, but other terms are negotiable.

5. Q: Can you produce according to customer designs?
A: Yes, we have extensive experience in customizing shelves based on customer designs.

6. Q: Do you use different materials for your shelves?
A: Our products are primarily metal, but we also incorporate wood, titanium alloy, acrylic, and glass for specific parts or displays.

7. Q: What is the difference between a main rack and an add-on rack?
A: A main rack is the starter unit with two uprights, while an add-on rack extends the system with one upright. For example, a 10-bay wall setup includes 1 main rack and 9 add-on racks.

8. Q: How do you pack the products?
A: We use flat packing with bubble wrap or film, placed in export-grade cartons. Wooden cases are also available upon request.