Q: Are you a factory or a trading company?
A: We are a professional manufacturer with over 17 years of experience producing warehouse racks and a variety of display stands.

Q: Where is your factory located?
A: Our factory is located in Nanjing, China.

Q: What is the typical delivery time?
A: Normally, orders are delivered within 20 days, although this may vary depending on the quantity and specific shelf design requirements.

Q: What trade terms do you provide?
A: We usually operate under EXW or FOB terms, but other arrangements can be negotiated based on customer needs.

Q: Can you manufacture racks according to customer designs?
A: Yes, we have rich experience in producing fully customized shelving solutions to meet client specifications.

Q: Do you offer racks in different materials?
A: Our standard racks are metal-based, but we can also incorporate wood, titanium alloy, acrylic, glass, and other materials for accessory shelves or display units.

Q: What is the difference between a main rack and an add-on rack?
A: A main rack includes two uprights and serves as the initial unit, while an add-on rack has one upright and extends the system. For example, a 10-bay configuration would consist of 1 main rack plus 9 add-on racks.

Q: How are the racks packaged for shipment?
A: Shelves are generally flat-packed with protective bubble wrap or film inside standard export cartons. Wooden crates or alternative packaging options are also available upon request.