Frequently Asked Questions

Q1: Are you a factory or a trading company?

A: Our company is an integrated industrial and trading enterprise.

Q2: How do you ensure the quality of your products?
A: We adhere to IS09000 standards, as well as customer requirements and product specifications. We implement strict inspection procedures to control the quality of raw materials, the production process, and the final product.

Q3: How do you handle product issues that arise?
A: We have dedicated complaint handling processes for customer complaints. Complaints are recorded, and the relevant personnel are promptly notified to address the issues. For more details, please refer to our “Quality Corrective Action Reports.”

Q4: What is the minimum order quantity?
A: It varies depending on the product. For some products, it is possible to order small samples, and some of these samples may be provided free of charge.

Q5: What is your delivery time?
1) Products in stock can be delivered within 5 to 10 days.
2) For custom-made products, the delivery time will depend on the quantity ordered.

Q6: What are your payment terms?
A: We accept bank transfers, sight letters of credit, and Western Union transfers.

Q7: How can we obtain your quotes?
A: To provide you with a quote, we need the following information:
1)Product name
2)Standards
3)Material grade (chemical composition)
4) Dimensions
5)Quantity
6)Drawings of any special parts required