Q1: What exactly is included in the free sample?
A1: Experience the standard excellence. Our free sample includes a standard-size swatch of a standard color and finish, allowing you to evaluate material quality, texture, and density firsthand.

Q2: How long does it take to receive a sample in Europe?
A2: Speedy sample evaluation. Once shipped, samples typically reach most European destinations within 5-10 business days. The exact time depends on the carrier service selected and paid for by the customer.

Q3: If I pay for a custom sample, does the cost apply to my future order?
A3: Investing in your precise vision. The cost for a custom-produced sample is typically a one-time development fee and may be credited against a subsequent full order that meets the MOQ (70 panels or 200 sqm).

Q4: Can I request a sample with a specific edge detail or finish?
A4: Detail-oriented sampling. For standard edge details, we can often provide a representative sample. Fully custom edge profiles on a sample may require a custom sample fee.

Q5: Are samples also covered by any warranty?
A5: Samples represent the promise. While the sample piece itself is not under warranty, it is representative of the mass-produced product, which is fully covered by our 1-year warranty.