Q1: Where are the panels manufactured?
A1: All of our PET acoustic panels are manufactured in our own facility, allowing us full control over quality, production schedules, and customization.

Q2: Are your raw materials sourced sustainably?
A2: Yes, we prioritize post-consumer recycled PET as our core raw material. This commitment to sustainability is reflected in our product certifications and is standard across all orders, regardless of MOQ.

Q3: How do you ensure supply chain stability for reliable lead times?
A3: We maintain strategic inventory of key raw materials, which is a primary factor enabling us to consistently meet our 7 to 14-day production lead time.

Q4: Can I visit the factory before placing a large order?
A4: Yes, factory visits for serious bulk buyers can be arranged by appointment. We also encourage starting with sample evaluation to initially assess our product quality.

Q5: What happens if a production delay occurs?
A5: In the rare event of a delay, we will communicate proactively with you immediately, provide a revised timeline, and expedite the process where possible. Our standard warranty terms remain unaffected.