Q1: Can I make changes to my order after it's placed?
A1: Changes may be possible if production has not yet begun, which typically happens quickly after order confirmation. We encourage finalizing all details, aided by samples, before placing the order to avoid complications.

Q2: How will I be updated on my order's progress?
A2: You will receive order confirmation and production completion notifications. For more frequent updates or specific milestones, please inform your sales contact, and we will accommodate your needs.

Q3: What is your response time for email inquiries?
A3: We strive to respond to all sales and support inquiries within 24 hours during business days (Monday to Friday).

Q4: If I need to increase my order quantity midway through production, can I?
A4: Adding to an order in production is often possible but depends on the production stage. It may be treated as a new order with its own lead time or merged if timing allows.

Q5: Does changing my order affect the warranty start date?
A5: The warranty period begins from the date the original shipment leaves our factory. Modifications that result in a partial or additional shipment do not reset the warranty period for the originally shipped goods.