Q1: What should I do if I am missing a few panels or hardware upon delivery?
A1: Immediately check the packing list against the received items. Contact us within 3 days of delivery with photos and details, and we will arrange for the missing parts to be shipped promptly.

Q2: Do you provide advice on acoustic layout for a room?
A2: While we are not acoustic engineers, we can provide general best-practice guidelines for panel placement based on common room types and goals. For complex needs, we recommend consulting a specialist.

Q3: Can I purchase an extra box of mounting screws separately?
A3: Yes, spare hardware can be ordered separately. However, shipping small items internationally is often costly, so we recommend including spare parts in your initial order if anticipated.

Q4: How do I remove a panel without damaging it or the wall?
A4: We provide general removal guidelines. Carefully remove the trim or fastener covers first, then unscrew the panel. Some wall repair may be needed afterwards, which is not covered under our product warranty.

Q5: Is support available after the warranty expires?
A5: Yes, we offer technical advice and can facilitate the purchase of replacement or additional panels. For out-of-warranty products, repair services may be available on a case-by-case basis with associated costs.