Q1: How do you ensure color consistency within a single large order?
A1: All panels for a single project are produced in one continuous manufacturing batch using the same material batch, which minimizes any potential color or texture variation.

Q2: What happens if the panels I receive have visible variations?
A2: Significant variation within a single order is considered a manufacturing defect covered under our 1-year warranty. Please contact us immediately with evidence, and we will arrange for replacements.

Q3: If I place two identical orders months apart, will they match perfectly?
A3: While we keep formula records, there can be subtle batch-to-batch differences over time. For 100% color matching in phased projects, we recommend purchasing all required panels in the initial order or being prepared for a potential slight variance.

Q4: Does ordering free samples guarantee the bulk order will look exactly the same?
A4: Standard samples are cut from inventory and are representative, but the final production batch for your order may have an imperceptible difference. For absolute certainty on custom colors, a paid custom sample from the production batch is definitive.

Q5: What is the lead time for producing a perfect color match sample?
A5: Producing a custom color match sample requires a small production run and typically fits within our standard 7-14 day timeline, after which it is shipped at the customer’s cost.