Q1: What is the most common mistake customers make, and how can I avoid it?
A1: The most common issue is color discrepancy between a screen image and the physical product. This is entirely avoided by ordering and approving physical samples before your full production run.

Q2: How do you protect against errors in my custom size specifications?
A2: We send a final order confirmation summary listing all dimensions and specifications before production begins. It is the customer’s responsibility to verify this summary is 100% accurate.

Q3: What happens if there is a global shipping delay after my panels are produced?
A3: We will store your finished goods safely in our warehouse at no extra charge for a reasonable period (e.g., 30 days) while coordinating with the shipping line for the earliest available departure.

Q4: Can I insure my shipment, and how?
A4: Marine cargo insurance is highly recommended. You can arrange it through your freight forwarder, or we can add it to the shipment cost upon your request.

Q5: If I am unhappy with the product quality upon inspection, what are my options?
A5: Before shipping, we can arrange a third-party inspection at our factory for your peace of mind. After shipment, claims are governed by our warranty terms, requiring evidence of manufacturing defects.