Q1: What exactly does your 1-year warranty not cover?
A1: The warranty does not cover damage from improper handling, installation, or storage; accidental damage; modification after delivery; normal wear and tear; or color fading due to excessive direct sunlight.

Q2: How do you ensure quality consistency across all panels in my order?
A2: We employ automated manufacturing processes where possible, conduct inline quality checks, and perform a final random inspection before packing to ensure visual and dimensional consistency within your batch.

Q3: What is your policy if a minor defect is found in only one panel out of hundreds?
A3: Our warranty is valid for any defective panel. We would arrange for a replacement for the specific faulty unit. For a single panel, we might ship it via air freight to minimize project delay, subject to terms.

Q4: Does using the panels in an unheated warehouse void the warranty?
A4: No, the panels can withstand a range of typical indoor environmental conditions. The warranty is voided only by extreme conditions outside the product’s specified environmental tolerance.

Q5: What is the lead time for resolving a legitimate warranty claim?
A5: From claim approval, we aim to ship replacements within our standard 7-14 day production period. The shipping method will be agreed upon based on the urgency of the situation.