• Frequently Asked Questions

Q1: Are your fire rating claims backed by third-party test reports from accredited labs?
A1: Yes, our standard panels are tested by independent, accredited laboratories to achieve common Class A fire ratings. Copies of these test reports can be provided for specification and verification purposes upon request.

Q2: What quality control tests do you perform on incoming recycled PET raw material?
A2: We verify material composition, melt flow index, and color consistency of our incoming recycled PET flakes. This ensures batch-to-batch stability and final product performance covered by our 1-year warranty.

Q3: How can I validate the acoustic performance data for my specific panel configuration?
A3: We provide standard NRC test reports for our core product types. For a custom configuration (e.g., a unique thickness/perforation pattern), validation would require a paid third-party test, which we can facilitate, but this extends the timeline and requires a project-level commitment.

Q4: What is your process if a sample passes but a panel from the bulk order seemingly differs?
A4: We would first request clear photographic evidence and may ask for a small physical sample to be returned. As our samples are representative of production, significant variance is rare. If a manufacturing defect is confirmed, replacements are covered under warranty and produced on a priority basis.

Q5: Can I get a sample tested for VOC emissions to ensure indoor air quality compliance?
A5: Standard panels are low-VOC. If a project requires formal certification like GREENGUARD, specific testing can be arranged through a third-party lab at an additional cost and time. The product itself would still follow our standard MOQ and lead time for production.