• Frequently Asked Questions

Q1: What are the most common risks in a typical order, and how do you mitigate them?
A1: Common risks include color mismatch (mitigated by physical sample approval), shipping damage (mitigated by robust packaging and insurance), and specification errors (mitigated by detailed final order confirmation). Our clear processes and 1-year warranty provide further security.

Q2: How do you handle a situation where a client provides incorrect measurements?
A2: We manufacture exactly to the dimensions provided and confirmed in the final order summary. Liability for measurement errors lies with the client after final confirmation. We emphasize the importance of verifying all details before production begins.

Q3: What is your contingency plan if a production line goes down unexpectedly?
A3: We maintain multiple production lines and schedule flexibility. In the unlikely event of a major disruption, we would immediately communicate with affected clients, provide a revised timeline, and prioritize their order across other lines to minimize delay.

Q4: If international shipping rates skyrocket after I order but before shipment, who bears the cost?
A4: Shipping quotes are typically valid for a limited time. If there is a significant delay between order confirmation and the ready-to-ship date caused by the client, a new shipping quote may be required. We lock in the product price with the deposit.

Q5: Does the warranty cover “consequential damages” (e.g., labor costs to replace a defective panel)?
A5: No, our 1-year warranty is limited to the repair or replacement of the defective product itself. It does not cover consequential, incidental, or labor costs associated with removal or reinstallation.