Q1: Is your factory certified to any international quality management standards like ISO 9001?
A1: Our manufacturing processes are built on robust internal quality control protocols that ensure consistency. While we are not currently ISO 9001 certified, our low defect rate and reliable 7-14 day lead time are direct results of this disciplined approach, backed by our 1-year warranty.

Q2: How do you document and trace quality control checks for each production batch?
A2: Each production batch is assigned a unique number. Key parameters and inspection results are recorded in our production logs. This traceability allows us to review any order's history, which is crucial for supporting warranty claims or future re-orders.

Q3: What is your policy if a quality inconsistency is found after a batch is shipped?
A3: If a verified manufacturing defect affects a batch, we initiate a recall for that specific batch number. We cover the cost of replacement production (7-14 days) and expedited shipping to rectify the issue for all affected clients, per our warranty terms.

Q4: Does your MOQ policy help maintain quality consistency?
A4: Yes, our MOQ of 70 panels allows for an efficient and controlled production run. Larger, standardized batches enable better process control and material consistency compared to very small, one-off jobs, contributing to higher overall quality.

Q5: Can I receive a Certificate of Compliance or Conformance with my shipment?
A5: Yes, we can provide a generic Certificate of Conformance stating the product meets our specifications and relevant fire safety standards. This document is included upon request at no additional cost for any order meeting the MOQ.