Q1: How do I know if the product I am ordering has been updated since my last purchase?
A1: We maintain version control. If a meaningful change (material, profile) occurs that affects performance or aesthetics, we will notify active clients and update our sample kits. You can always confirm you are receiving the same specification as last time by referencing your previous order number.

Q2: Do you have an archive or museum of past products and colors?
A2: We keep a physical and digital archive of all custom colors and major product iterations. This allows us to reference past work accurately for re-orders, even years later, though reproducing a discontinued item may require a new minimum run.

Q3: What is your policy on supporting very old installations with replacement parts?
A3: We will attempt to match and reproduce panels for any past installation, subject to our current MOQ and capabilities. The further back in time, the higher the likelihood that an equivalent modern alternative will be proposed.

Q4: How does the 1-year warranty period align with the expected product lifespan?
A4: The warranty covers manufacturing defects, which typically manifest early. The expected functional lifespan of the panels in a normal interior environment is many years beyond the warranty period.

Q5: If you improve a manufacturing process, do you update your installation guidelines?
A5: Installation guidelines are based on the final product's physical properties. If a process change alters these properties (e.g., weight, edge hardness), we would update our guidelines and communicate this to clients and specifiers.