Q1: If we decide to bring panel fabrication in-house in the future, would you support the transition?
A1: We are a manufacturing partner, not a technology licensor. We would not transfer proprietary manufacturing processes. However, we would fulfill any final orders during a transition period and could supply semi-finished materials subject to agreement, protecting your supply chain as you change.

Q2: What happens to our project history and custom color formulas if our main contact at your company leaves?
A2: All client and project data is stored in our central company database, not just with an individual. Your account would be reassigned, and the new manager would have full access to the complete history and specifications.

Q3: At the end of a long-term agreement, what are the typical obligations for both parties?
A3: Typical obligations include fulfilling any outstanding orders, settling all invoices, returning any loaned equipment or samples, and concluding agreed-upon marketing activities. Confidentiality clauses usually survive the agreement’s termination.

Q4: Can we get a complete data dump of all our order history and specifications for our archives?
A4: Yes, upon request, we can provide an organized digital archive of your order history, including POs, invoices, packing lists, and specification sheets for your records.

Q5: How do you ensure a professional and cooperative wind-down if a partnership is not renewed?
A5: We believe in professional courtesy regardless of circumstance. We aim for transparent communication, fulfillment of all contractual obligations, and a smooth handover that minimizes disruption to your operations, leaving the door open for potential future collaboration.