Q1: Do you offer pattern designs or colors tailored to specific cultural aesthetics (e.g., for the Middle East or Asia)?
A1: Our customization capability extends to any pattern or color. We can work with local designers to create culturally resonant patterns. This is a custom design service requiring a paid sample and a project-level MOQ (typically 200 sqm or more) for the unique production run.

Q2: How do you account for differences in installation practices and wall construction methods across regions?
A2: Our installation guidelines are principle-based (requiring a solid substrate). We are familiar with regional differences (e.g., concrete block vs. metal stud drywall) and can provide supplementary advice or approve alternative mounting methods proposed by local engineers to ensure warranty validity.

Q3: What is the lead time for producing panels with text or motifs in a non-Latin script?
A3: The production time for CNC-cut text or motifs is the same, regardless of script. The 7-14 day lead time applies once the vector file (e.g., .AI, .DXF) of the design is finalized and approved. Ensuring the design file is accurate is the client’s responsibility.

Q4: Is there an MOQ for producing a line of panels for a specific cultural or religious institution’s project?
A4: The MOQ is based on production, not the client type. A project for a cultural institution would need to meet our standard MOQ of 70 panels or 200 sqm. We may, at our discretion, offer special pricing for recognized non-profit institutions upon request.

Q5: How do you ensure your marketing and technical materials are appropriate for a global audience?
A5: We use clear, professional English and avoid colloquialisms. Imagery features diverse, neutral settings. Technical data follows international conventions. We rely on our local distributors or clients to provide any necessary in-market translation of key documents.