• Frequently Asked Questions

Q1: What should I do if I receive a damaged panel?
A1: Immediate support is here. Contact us within 7 days of delivery with photos of the damaged product and packaging. We will promptly assess and arrange for replacements under our warranty terms.

Q2: How can I order replacement panels in the future to match my existing installation?
A2: Future-proofing your design. We recommend keeping your custom color formula or panel specification on file. Re-orders can be matched with a minimum quantity, ensuring seamless expansions or repairs.

Q3: What is the lead time for warranty replacement parts?
A3: Swift resolution is our priority. Replacement parts under warranty are prioritized in production, aiming to be ready for shipment within our standard 7-14 day window.

Q4: Do you provide maintenance guidelines?
A4: Simple care for lasting beauty. We provide clear maintenance guidelines—typically involving gentle dusting or wiping—to ensure your panels look and perform perfectly for years.

Q5: Can I purchase a small sample of the cleaner you recommend?
A5: Test our recommended care. While we don't sell cleaners, we can recommend generic, readily available products. A panel sample is the best way to test any cleaning method beforehand.