Q: Are you the factory or the trading company? A: Founded in 2014, we are the factory in ShenZhen, China. We have more than 9 YEARS experience of OEM/ODM service, so you can feel relaxed to tell us your requirement. Q: Can I customize the machine I order? A: Absolutely YES, we can customized as your requirement (including model and software system), as the result of our professional design team and technology team. Q: How about the package? A: Package usually is carton/ wooden/ flight case for choice. Q: How long is delivery time? A: The delivery would be within 3-15 DAYS according to the order quantity/ model/ size of the screens. Q: Do you have stock? A: yes, we have 1000 UNITS of various size and model for normal model per month. Q: What's your MOQ? A: Generally, our FOB MOQ is 10 sets, but we can provide 1 SET for sample. Q: How long is the warranty time for your company? A: We usually offer 1 YEAR warranty after the delivery, but our product using LG screen which life time is up to 8-10 years. 1 year warranty is for one set hardware product(including accessories), we also can provide more warranty time according to actual requirement. Q: What payment method your company accept? A: We accept most of the payment methods, it is mainly by TT/Western Union. Q: Why we can trust you? A: Our factory has passed ISO9001 certification, and our products have obtained CCC, FCC, CE, RoHS, UL, PSE and other certifications. Second, we have own manufactory and we can provide one full set service: design-produce-installation-test-package and so on, we can also provide custom service according to your requirment.