Q1. Are the samples free or refundable? A1: Sample and transportation fees will be charged. After your next batch order, the
sample fee can be refunded.
Q2. What about the delivery time?
A2: It usually takes 7-10 days for samples, and 15-30 days for mass production, depending on
the quantity. In peak season, the delivery time may be 35-50 days.
Q3. How do you ship the goods and how long will it take to arrive?
A3: We usually use international express for samples. It
usually takes 5-7 days to arrive. Bulk cargo usually uses dedicated line service or sea freight.
Q4. How do you deal with quality issues?
A4: We have 3 factories, all of which have more than 22 years of production experience.
We have a professional quality control team to ensure product inspection before shipment. If quality problems are found after receiving the goods, they will be dealt with once confirmed.
Q5. About chromatic aberration
A5: We use all natural materials, so there is no way to ensure that each one is exactly the same.
Please understand the attributes of a good product before buying.
Q6. Do you provide customized services?
A6: Yes, we can customize the size, color, material and even weaving method according to
your requirements. We can also provide tag, label or cover in your own design and logo.
Q7. Can we visit your manufacturing plant?
A7: Of course you can. However, we do require you to call or email in advance to
arrange an early visit.
