A1: We are a manufacturer specializing in leather products with over 15 years of experience, operating from a 3,000 square meter workshop in Guangdong. We offer high-end personalized and customized services with unique designs that can help increase your sales by 20%. All products undergo 100% strict quality inspection.

A2: We mainly produce high-grade leather boxes including watch boxes, glasses boxes, jewelry boxes, and gift boxes. We also manufacture high-grade game products such as backgammon, chess, dice cups, and dice-related products. Additionally, we produce leather and cloth outdoor products and household items including leather tissue boxes, placemats, luggage tags, and passport holders.

A3: For stocked items, samples can be shipped immediately. For out-of-stock items, samples will be produced according to your design and requirements.

A4: Free samples are available from our stock, but shipping costs apply. Custom sample fees depend on your design requirements. If your order quantity reaches our MOQ, the sample fee will be refunded against your bulk production order.

A5: After payment and confirmed files, samples are ready in 3-7 days and shipped via express delivery (3-5 days transit). You can use your own express account or prepay shipping costs.

A6: Our standard MOQ is 200 pieces per design per color. We can accept custom 1-piece samples - please consult our sales team for details.

A7: We offer comprehensive OEM/ODM customization services including design, materials, colors, textures, sizes, logo application (printing, UV varnishing, hot stamping, embossing, debossing), and packaging customization.

A8: Yes, our professional design team can help bring your ideas to life. Simply provide your concept, high-resolution images, logo, and text requirements, and we'll create finished files for your confirmation.

A9: We accept AI, PDF, CorelDraw, and high-resolution JPG files.

A10: Please provide product style, material, quantity, size, color, and logo craft requirements. If unsure, share your product concept for our recommendations.

A11: Pricing varies based on quantity, materials, size, logo requirements, colors, and packaging. Each custom order is unique, so we provide tailored quotes for every client.

A12: We typically provide quotes within 24 hours. For urgent requests, please notify us by phone or email for priority handling.

A13: Inquiry → Communication → Design → Make Sample → Confirm Order → Production → Inspection → Shipment

A14: We accept EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, DDP.

A15: Sample orders: 1-3 days for stock items, 3-7 days for custom samples. Bulk orders: 3-5 days for stock items, 18-30 days for custom orders. Contact us for specific lead times based on your quantities.

A16: We accept L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal, Alipay. Standard terms: 30% deposit before production, 70% balance before shipment.

A17: Our professional QA/QC team conducts 4-step inspections: material inspection, production start verification, regular production line checks, and final sampling inspection before shipment.

A18: You can inspect through factory visits, third-party inspection services, or picture-based inspection.

A19: Freight costs are determined by shipping companies based on your goods' gross weight and volume weight.

A20: We offer multiple shipping options: sea, air, or express (DHL, FedEx, UPS, EMS, TNT). We ship from Yantian, Shekou ports. Small orders via express, large orders via sea with your designated forwarder or our long-term partners.

A21: We provide tracking numbers, air waybills, or B/L documents immediately upon shipment and maintain continuous communication throughout delivery.

A22: No, we primarily focus on OEM/ODM orders. Only selected products are available from stock.

A23: Contact our support team immediately. We will investigate with our QC and shipping departments. If the issue is our responsibility, we will refund, reproduce, or reship your order.

A24: We are confident in our product quality and packaging. We recommend inspecting products upon receipt and notifying us immediately of any damaged items for prompt resolution.